Terms of Purchase

Ordering Information

Purchase Orders

All orders must be submitted in writing or electronically and represented by a valid purchase order.

All orders must be submitted in writing or electronically using a valid purchase order. Orders are not binding until ClearSpace Design issues an Order Acknowledgment confirming pricing and providing an estimated delivery date.

All valid purchase orders must include the following information:

• Bill To: Legal name, complete address, and phone number
• Ship To: Legal company name, complete address, telephone number, and contact person
• Purchase Order Number: From the party ClearSpace Design will be billing
• Authorized Signature: Quotes must be signed by a duly authorized representative to create a binding purchase order.
• Shipping Instructions: Include special delivery, shipping, and packing instructions if applicable. Additional fees may be required for non-standard requests; all tagging instructions will appear on cartons, acknowledgments, and invoices.
• Product Information: Quantities, full model numbers, full descriptions, colors, and any custom or customer-supplied panel designs or special items
• Order Total: The sum of all products ordered after applying proper discounts off the current list price, in net dollars

Deposit Requirements

A 50% deposit is required for all orders totaling $25,000 or greater, due upon receipt of order acknowledgement. Ship dates will not be assigned until the deposit has been received.

A 50% deposit is also required for all custom orders, regardless of total order value. See CUSTOM products sections below.

Order Changes and Cancellations

All order changes or cancellations must be submitted in writing to ClearSpace Design Customer Support.

ClearSpace Design’s policy on changes and cancellations is as follows:

Change Orders

All changes must be in writing, regardless of dollar value, and are not binding until ClearSpace Design issues a Change Acknowledgment.

• STANDARD Products:
  • Changes made more than 72 hours before the acknowledged shipment date incur no upcharge.
  • Changes made within 72 hours of shipment incur a 15% Change Order Fee.
  • ClearSpace Design will re-acknowledge the order based on the timing of the change.
• CUSTOM Products:
  • Defined as all products not classified as STANDARD.
  • No cancellations or changes once acknowledged

Cancellations

• Cancellations are complete annulments of orders.
• STANDARD Products:
  • Cancellations made more than 72 hours before the acknowledged shipment date incur no upcharge.
  • Cancellations made within 72 hours of shipment incur a 15% Cancellation Fee.
• CUSTOM Products:
  • No changes or cancellations are accepted after the order is acknowledged.
• All cancellations must be acknowledged in writing by ClearSpace Design to be valid.
• Order changes include deletion of line items, changes in style, color, quantity, ship date, or ship-to address.

Quantity reductions may result in additional small-order fees or price adjustments.

Order Acknowledgments

All ClearSpace Design orders are acknowledged with a scheduled ship date based on the product with the longest lead time.

Large or complex orders may extend standard lead times.

Pricing Policies

Terms of Payment

• Credit and payment terms are established according to the terms agreed upon during account setup.
• Deposits are required for large or custom orders or if the order exceeds the approved credit limit. See Deposit Requirements and Custom Products for details.
• The account balance must remain within the agreed-upon credit limit and be current at all times to avoid being placed on hold. ClearSpace Design reserves the right to delay or cancel shipments if an account is past due or over limit.

Credit Policy

• All customers are subject to complete a current, signed credit application approved by ClearSpace Design management.
• Credit lines are determined by ClearSpace Design’s Credit Department and may be changed or revoked at any time at ClearSpace Design’s discretion.
• Customer authorizes ClearSpace Design to obtain credit reports, financial data, and related information from financial institutions or other business references.
• Customer releases ClearSpace Design from any liability related to the temporary or permanent withdrawal or restriction of credit privileges.

Prices

• Pricing is based on the Current Year’s Price List for all US & Canadian territories effective at the time ClearSpace Design receives the order.
• All list prices and discounts are subject to change without notice.
• ClearSpace Design reserves the right to apply the published price in effect at the time of shipment if the requested delivery date exceeds 120 days from order receipt.

Small Order Handling Fees

• General Products
  • Orders to Canada: Under $500 USD (CAD $660) — $75 USD (CAD $99) handling fee
  • Orders within the U.S.: Under $150 USD — $19 USD handling fee
• Tables — Sit-to-stand table bases, training tables, and table tops are subject to a Small Order Fee (SOF).
  • Sit-to-Stand Table Bases — Subject to a tiered Small Order Fee (SOF) based on quantity:
    • 1–5 units: $250
    • 6–10 units: $190
    • 11–20 units: $150
  • Training Tables and Table Tops
    • A $250 Small Order Fee (SOF) will be applied when the dealer net value of applicable products is less than $3,500 USD.

Mixed Table Product Orders (Sit-to-Stand + Training Tables / Tops)

If an order includes both sit-to-stand table bases and training tables and/or table tops:

• The training table / table top SOF rules will apply
• The HYDE tiered SOF will not be applied in this scenario

Application of Fees for Table Products

All Small Order Fees (SOF) are calculated based on the applicable product category within the order, not the total order value.

• Table-related SOF applies only to sit-to-stand bases, training tables, and table tops
• General product SOF applies only to non-table products

Taxes

• ClearSpace Design prices do not include customs duties, sales, use, value-added, or similar taxes.
• A valid sales tax exemption certificate must be approved and on file with ClearSpace Design before shipment.

Termination by ClearSpace Design

ClearSpace Design may immediately terminate any order upon written notice if bankruptcy or insolvency proceedings are instituted by or against the Customer, the Customer becomes insolvent, assigns assets for the benefit of creditors, proposes a liquidation arrangement, or if a receiver is appointed over any portion of the Customer’s assets.

Shipping and Delivery

• ClearSpace Design reserves the right to determine the method and routing of all shipments.
• If delivery must be made to an intermediate location other than the stated “Ship To” address, all additional handling and re-delivery costs will be the Customer’s responsibility.

Delivery Dates and Delay

If delivery cannot occur as scheduled due to causes beyond ClearSpace Design’s control, including casualty, labor disputes, transportation delays, or customer-requested changes, the delivery date will be extended accordingly at ClearSpace Design’s discretion.

Delivery Shortages and Damage

• Any shortages or visible damage must be noted on the delivery receipt at the time of delivery and reported to the carrier.
• Claims against ClearSpace Design for shortages, errors, or damage must be submitted within five (5) days of delivery.
• Signed Bills of Lading or Delivery Receipts must accompany claims.
• If a shipping container shows external damage, the customer should refuse delivery of the damaged items only for multi-piece shipments.

ClearSpace Design will file all F.O.B. destination claims. Credit will be issued once product disposition is confirmed, provided the customer follows these procedures:

External Damage

1. Note damage on the delivery receipt.
2. Refuse the product at delivery.
3. Contact ClearSpace Design Customer Support within 24 hours.
4. Enter a chargeable replacement order. Credit will follow product disposition.

Concealed Damage

1. Retain all packaging materials.
2. Request an inspection from the local freight carrier.
3. Keep merchandise in original packaging.
4. Contact ClearSpace Design Customer Support with order and product details.
5. Provide the carrier’s inspection report.
6. Enter a chargeable replacement order. Credit will follow product disposition.

Storage

ClearSpace Design may transfer products to storage at the Customer’s risk and expense if the Customer cannot or will not take delivery as scheduled.

Upon transfer, risk of loss passes to the Customer.

Storage fees will be invoiced and payable under ClearSpace Design’s standard payment terms.

Return Authorizations and Refusals

• All returned or non-damaged refused orders are subject to a 15% restocking fee.
• Custom orders are non-returnable.
• Customers must request a Return Authorization (RA) from ClearSpace Design Customer Support within 15 days of product receipt.
• If approved, the product must be returned freight prepaid, F.O.B. the original shipping point or as directed by ClearSpace Design.
• Unauthorized returns will be held for one week pending customer instructions. If none are received, ClearSpace Design may dispose of the product without credit.
• Return Authorizations expire 45 days from the date of issue.
• Products must be received in resalable condition to qualify for credit.
• Customers must promptly provide a purchase order or written acceptance of applicable fees or credit adjustments as required.

Warranty Terms

At ClearSpace Design, we stand behind the quality of our products and are committed to customer satisfaction. The following limited warranties apply to our products, subject to the exclusions and limitations listed below.

• Docking Products: 1-Year Limited Warranty
• Power Products: 3-Year Limited Warranty
• Monitor Arms & Cable Management: 10-Year, 24/7 Limited Warranty
• Table Tops & Bases – Static & Height Adjustable: 5-Year, 24/7 Limited Warranty

This Product Compatibility and Limited Warranty Policy applies solely to end-user purchasers of the covered products. It does not extend to any successors, assigns, employees, agents, or affiliates. This Policy may not be assigned or transferred, in whole or in part, whether voluntarily, by operation of law, or otherwise. Any attempted assignment or transfer will be considered void.

All determinations regarding the scope, applicability, and interpretation of this Policy—including the satisfaction of and compliance with its conditions and requirements—will be made exclusively by ClearSpace Design at its discretion. Such determinations will be final, binding, and not subject to appeal.

ClearSpace Design warrants that, at the time of the customer’s receipt, the product will be in good working order and free from defects in materials and workmanship for the duration of the applicable warranty period listed above.

At its option, ClearSpace Design may repair or replace any defective product or product part found to be covered under warranty with the same or a comparable product or component, as determined by ClearSpace Design. Repairs or replacements may occur at the customer’s location or at another designated site, as determined by ClearSpace Design.

These warranties do not cover:

• Normal wear and tear
• Damage caused by accident, neglect, misuse, or failure to follow installation or usage instructions
• Service, maintenance, modification, or tampering by anyone other than an authorized ClearSpace Design representative
• Damage resulting from improper installation or use not in strict accordance with ClearSpace Design installation manuals or product literature
• Damage caused during shipment or relocation by a carrier or owner
• Alterations made by the owner
• Damage or defects resulting from Acts of God, electrical power issues, use of non-ClearSpace Design parts or components, failure to perform preventative maintenance, or the use of peripherals not supplied by ClearSpace Design

If a product or component is found to be defective in material or workmanship during the warranty period, and ClearSpace Design receives written notice of the defect within that period, ClearSpace Design will work with the customer to determine if the issue is covered under warranty.

Labor costs associated with repair may be covered by ClearSpace Design if the product or part is confirmed to be under warranty. All labor costs must be pre-approved by ClearSpace Design prior to any repair or replacement. Customers must obtain a Return Authorization from the ClearSpace Design Customer Service Department before returning any product or part.

Please note: the performance of any repair or replacement does not renew or extend the original warranty period. An extended warranty is available for purchase for some products. Contact your sales representative to inquire.